Questions & Answers

How far are you from...

Heidelberg Old Town	4 km/2.5 miles/7 minutes by car/12 minutes by public transport
Heidelberg Castle	5.5 km/3.5 miles/20 minutes by public transport
University and its clinic and research sites	2.5 km/1.5 miles/6 minutes by car/10 minutes by public transport
Main Station	2.5 km/1.5 miles/6 minutes by car/10 minutes by public transport
Tram/Public Transport Stop	100 m/300 feet/2 minutes walk
Highway Exit	1 km/3000 feet/2 minutes by car
Patrick-Henry-Village	2 km/1.5 miles/5 minutes by car
Mark-Twain-Village	2 km/1.5 miles/5 minutes by car
Campbell Barracks	2 km/1.5 miles/5 minutes by car
Patton Barracks	2 km/1.5 miles/5 minutes by car
Schwetzingen Palace and its Park	5 km/3 miles/10 minutes by car/20 minutes by public transport
Ladenburg Historic Village	12 km/7.5 miles/10 minutes by car
Neckargemünd Historic Village	15 km/9 miles/20 minutes by car/40 minutes by public transport/60 minutes by boat
Neckarsteinach Historic Village & Fortress Dilsberg	20 km/12 miles/25 minutes by car/60 minutes by boat (+ bus to Fortress)
Weinheim Historic Village	23 km/14 miles/25 minutes by car/40 minutes by public transport
Sinsheim (Trade Fair, Museum)	36 km/22 miles/30 minutes by car
Heppenheim Historic Village	30 km/19 miles/30 minutes by car/50 minutes by public transport
Speyer Historic Village & Cathedral	25 km/15 miles/30 minutes by car/60 minutes by public transport
Bruchsal Palace	40 km/25 miles/40 minutes by car/60 minutes by public transport
Walldorf	18 km/12 miles/15 minutes by car or shuttle
Frankfurt City Center/Frankfurt Trade Fair	90 km/56 miles/60 minutes by car
Stuttgart	100 km/62 miles/70 minutes by car
Frankfurt Airport (FRA)	80 km/50 miles/50 minutes by car
Hahn Airport (HHN)	140 km/85 miles/105 minutes by car
Baden Airpark	95 km/60 miles/60 minutes by car
Stuttgart Airport (STR)	135 km/84 miles/120 minutes by car
Airport Mannheim-Neuostheim (MHG)	15 km/10 miles/20 minutes by car

How do we get to your Hotel from the Airport in Frankfurt by car?
From the airport on you can just follow the blue signs towards "Basel" via A5 or A67. After a 15 minutes drive you will reach the autobahn junction "Darmstadt" and from there you can follow the traffic signs on A5 to the autobahn junction "Heidelberg" where our Hotel's directions start. It is very simple and the drive takes about 1 hour.

How does the direct shuttle from the Airport in Frankfurt directly to your Hotel work?
You just have to fill out the Order Form for the shuttle and to fax it to us. We then forward it to the company that fulfills this service.
All you need to do is to go the the "Meeting Point" at your Terminal (Terminal 1: red pillar) where the shuttle service welcomes you and takes you to Heidelberg and to our Hotel in small groups.
By giving your flight details the shuttle service knows whether you'll arrive at Terminal 1 or Terminal 2 and can react if your flight is delayed.

How do we get to your Hotel from the Airport in Hahn by car?
Though the airport is named "Frankfurt-Hahn" it is not really near Frankfurt or the Frankfurt Airport but in the west of Wiesbaden and Mainz.
To get to Heidelberg and to our Hotel you drive from the airport to the east on the federal road B50 to "Rheinböllen" where you get on Highway A61 towards "Bad Kreuznach/Mannheim/Ludwigshafen". At the autobahn junction "Frankenthal" you drive to the east on A6 towards Viernheim. At the autobahn junction "Viernheim" you proceed on A6 to the south and towards Mannheim and at the junction "Mannheim" you change to the A656 and drive to the east to the junction "Heidelberg" where our Hotel's directions start.
The drive takes about 2 hours.

How does the shuttle bus from the Airport in Hahn to Heidelberg work?
Now there is also a shuttle bus from the Airport in Hahn to Heidelberg available 3 times a day. You can find more information on this service here. After your arrival at the Heidelberg Train Station you take a taxi or the tram to our Hotel. Directions by public transport from Heidelberg Main Station to our Hotel can you find here.

Do your rooms have Internet-Access?
With us you have not less than 4 alternatives to connect to the Internet:

• via Modem
• via ISDN
• via Data Network/Ethernet
• via Wireless LAN

You can dial the Internet in all our rooms via German Telecom's telephone network. All our hotel rooms have modem sockets and in some rooms also ISDN sockets (Euro-ISDN respectivly DSS1) are available.

We even offer our guests high-speed internet access (up to 12 times faster than ISDN or up to 20 times faster than an analog modem) which our guests can use via our Hotel's data network (Fast-Ethernet) or even our new wireless LAN (WLAN 802.11b/"Wi-Fi"). The configuration is all done automatically (DHCP) and you don't even need to register with an online provider yourself! (WEP+ encryption is optionally available on request.)

All you only need is your laptop and the online adapter you wish to use. We also have adapters to connect foreign modems to the telephone line.
If you wish to use the wireless LAN high-speed internet access but you do not have an integrated or separate wireless LAN card for your laptop can you rent such a PC-Card from us for the time of your stay.

Please inform us in advance if you are interested in using ISDN or the direct high-speed internet access.

Connected to your high-speed internet access it is not possible to use so called "filesharing software" like Napster, Kazaa or eDonkey to prevent copyright conflicts.

Can I connect to my company's Intranet via "Virtual Private Network" (VPN) when using your High-Speed Internet Access (via Wireless LAN or Ethernet)?
Of course we like to enable you to work and communicate easily with your company while you stay in our Hotel. Because you use our High-Speed-Internet-Access you have to consider that we deny all connections coming from the Internet to your computer for security reasons as this is done in every company Intranet. Special applications as e.g. VPN connections could have problems with this. About the following VPN methods can we give you a concrete information:

• IPSec (the one and only VPN standard): should work
• PPTP (proprietary Microsoft VPN solution, shipped with Windows): successfully tested
• Cisco VPN Dialer (VPN solution from Cisco based on IPSec): successfully tested
• Checkpoint VPN SecuRemote: successfully tested

How can we rent a car in Heidelberg?
In a distance of 350 meters to 750 meters from our Hotel reside 3 large car rentals that can offer you the desired car and you can even compare the offers.

How can I get to SAP in Walldorf from your Hotel?
It is very easy if you have a rented car because we are not far to the highway that leads to Walldorf directly.

Alternatively we can order a shuttle for you that picks you up at our Hotel in the morning and brings you back again in the evening. The fare is currently 9.00 EUR per way and person (so 18.00 EUR per day). Many guests use this convenient service.

It needs to be booked at least 1 week in advance by using this Order Form.

What happens if we really have to cancel our booking?
A booking in a hotel is a contract that includes that the hotel provides the room for the period of time that was agreed upon and the guest pays the price for this service. If a party can not fulfill their obligation it can by german law held liable therefor.

In practice this means that we can not just cancel your booking short-term before arrival and you also can not.

Of course we understand that there might be reasons that you have to change your plans and your booking with us but then we expect you to inform us immediately about the change to give us the chance to take a new booking. Hotelrooms that remain empty unnecessarily are not part of our costing and we will not put that on all our guests by raising the rates therefore.

The alternative which is used by large chain hotels is to plan with a certain number of cancelations and to take more bookings than they actually have rooms.
This is inacceptable for us because it means that if the strategy fails guests suddenly have to move to other hotels and this is a very annoying procedure for the ones who are affected.

For these reasons we can only accept your cancelation at no charge if it is for a major reason and you inform us about it as soon as you can.

What's your check-in time?
You can check-in from 2:30 p.m. to 10 p.m. We try on request but we cannot promise an earlier check-in time because the rooms are usually booked the night before. Of course you can leave your luggage with us and start sight-seeing if you arrive early.
We can offer you you a guaranteed check-in from 6:30 a.m. on weekdays and 7:30 a.m. at the weekend if you also book the previous night at 30%-50% discount.

What's your check-out time?
Our check-out time is 11 a.m. to make sure we are able to prepare the rooms for the next guests in time.
If your room is available we offer you the room for day-use until 10 p.m. at your day of departure for 60% of the room rate.

Is a Laundry-Service available?
Yes we offer a Laundry-Service for our Guests. Your Laundry returns the following workday.

What's the local time in Heidelberg/Germany?
At the time this page was loaded from our webserver it was Thursday 09. Sep. 2010 9:00 am.

What do I have to dial to call you directly?
If you wish to call us from another country please dial "0049 6221 73820". From the USA, Canada or the Caribbean you have to dial "011 49 6221 73820" instead. If you are in Germany but not in Heidelberg please dial "06221 73820". In case you are already in Heidelberg please dial just "73820".

What's your voltage/currency?
The currency in Germany is 220 Volts.

Do you have rooms for 3 or 4 people?
We can offer you a double room with an extra bed for a child or a teenager but we do not offer rooms for 3 adults or a family with 2 children. For families we offer 2 double rooms next to eachother at a special rate.

Do you have rooms for disabled people?
Sorry no. All rooms are only accessible via some stairs and no room has special equipement for physically challenged people.

Do you allow pets?
Sorry but for hygiene reasons we do not accept pets in the rooms.